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| Author: Santa | |
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| I have been an olsten employee ie compaq for a few monthes in Canada. I read the other stories from other sites and was surprised that this crap has gone on for so long. I hate my job to start with. I worked with computers for years and went to collage for monthes only to talk on the phone. I love working with computers and fixing problems but Compaq only wants us to get rid of the EU "end user" not fix anything. I was told today that my call times are too high at 15 min. and that I had better cut off the callers faster. I saw one tech at the bus stop last week that I had not seen before, he said he showed up for work and was told he was fired and not to come back because his times were to high. Most of the techs wan to help but can't and then there are the techs who have no idea what they are doing. They had 3 weeks of training "ha ha" and are stuffed out on the phones hardly knowing how to turn on the computer infront of them let alone tell you over the phone how to fix yours .. They at least have short call times because the callers hang up in frustration. Then there are the techs who can't speak english? You could not report them because you can't pronounce thier names. Don't misunderstand me, they are doing thier best but compaq only worries that you mite return your computer "and I can hardly call them computers". I was in a store last month and a customer was being shafted right in plane sight the sale man was selling yet another Compaq. Who ever that guy was I fear he is doomed to talk to me or some other tech at 10 min at a time, and if the call goes long I mite put you on hold "or did I hang up?" Only I know for sure. Got to work tomorrow bye and good luck. |
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