People in Site 58

As an employee of Site 58 (Fort Lauderdale) Presario Group, aka TAG (The Answer Group) a 3rd party tech support firm, I feel that the info that you need for problems is as follows:

Owners of the firm: Bruce and Andy Quinn - They really do not care about tech support, only about getting rid of a call in less than 11 minutes for a first time caller, and 10 minutes after that.

Floor Managers: Terrence "Woody" Brown and Gary Tate - They both know what they are doing, so if you get them, they at least can help fix the problem.

Supervisors are there for support of the tech, whom much of them this is their first computer job. If a tech has experience, they want to get rid of them because they will cost both Bruce and Andy more money. How can they afford their new Jaguars and BMW's if an employee gets paid for what they are truly worth.

When you call for the first time, do not expect to get your problem truly taken care of, the process is as follows:
They will have you either download a software patch that will work 35% of the time, the second time they will have you either redownload the softpaq (Compaq's version of a software patch) or they will send it to you on CD. After that they may send you a tech with hardware, or make you go to an Authorized Service Cetner (ASC), who are less trained than the techs on the phone.

If you do not hear exactly what you want, request a Supervisor, if they are not smoking a cigarette, or talking on the podium, the tech will tell you that they are busy (which is true on Wednesdays from 5:00PM EST to around 6:00EST) they will eventually come to the phone (with the tech of course still on the line, but they will not tell you that) to butter you up and make you feel like something will get done, but the tech is getting pissed off in the background because you are affecting their call times, and their jobs.

They have over 1100 files they call briefcases that is an html based database with a list of various problems. Sometimes they work, but flip a coin, and you may have better odds: Here is a list of some of the problems.

From webmaster:

--- This List is removed on May 17, 1999 from this page due to TAG's alleging that it has infringed their Intellectual Property Rights. ---

Many of these are for the employees to make the end user think they know what they are doing, but most of them are actual problems (or as Microsoft puts it FEATURES) that they are aware of and has been logged. There are many that have not been logged or there is no fix, so we take this piece of paper called a problem form, and write it up to give to the team leader to enter into another database, and is sent to either customer relations or open research. Open Research is there to make the end user feel stupid and make them feel that the problem is them and not the machine.

They may get back to you in "48 business hours". If you figure that out, 8 hours in a business day, so in 6 business days (not including weekends), so we are taking in more than a week.

If you truly have a problem with Site 58, there address is: 7562 Southgate Blvd., North Lauderdale, FL 33068, and if you talk to a supervisor, and they do not get back to you when they are supposed to, they do not have direct numbers, they have alphanumeric pagers, that number is 888-894-4TAG.

I hope that this will actually help you with why you feel pushed around, because you are!

FYI - Site 38 is also a 3rd party tech support site called SYKES (sometimes called sky). Only Site 66 is actually a compaq site, and they are not much to speak of either.

Good Luck with your Presario, and Lord have mercy upon thy sole!