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I am a sight 76 employee and although I have seen many times EU's have been told to do Quick Restores for the wrong reasons (affectionately known as "hose and
close",) including for printer issues, there are legitimate times to do a QR. When a computer is transported it goes
through a variety of conditions that are hard on data preloaded on hard drives including bumps and
temperature and humidity changes. These factors can corrupt data on a hard drive. A warning to Radio Shack
customers is in order here- Radio Shack is well known to mishandle computers thereby *physically* damaging
hard drives. Run a scan disk on any knew computer you get, especially if it is from Radio Shack. Also, realize that the person you bought the computer from is a salesperson and thereby knows zero about computers. Educate yourself by reading magazines and never trust a chain's salespeople to tell you what you need.
Anyway, I deverge, when you first set up a new computer and it is giving you a
variety of fatal exception errors and the like, run a thorough scan disk. If it finds physical errors, call tech support @ 1-800-OKCOMPAQ and get a new hard drive. If it passes the scan disk, first
disconnect all peripheral devices (printers, scanners, etc) then run an fdisk erasing all data on your
hard drive. You delete partitions and drives in reverse order (be sure to view them first). The system save partition will always be a D drive and will be named "system_save". The primary partition has no name so just press "enter" when prompted for a name.
After deleting all partitions, make the first partition (option 1) then cold reboot system with QR Disk in cd-rom. When the QR asks you if you want to restore from a single cd or multi cd set press <control> Q, choose your model.
After completing the QR, sign up for your Internet service then free your resources by going to start/run and type in MSCONFIG. Change startup selection to
selective startup and take the check marks out of everything except for process win.ini and load startup group items. Go to the "startup" tab and remove everything except for ESS, scan registry, system tray, load power profiles, EM_EXEC. aureal3d, and IOMEGA. Even though we can be fired for telling an EU to remove Backweb and Service Connection, these two items are the primary reason for freeze ups. REMOVE THEM!
Then go into safe mode by restarting your computer when prompted to do so after clicking on "apply" and "ok".Hold down on the left <shift> key until it boots
to your desktop. Click <OK>. Press and hold down the <windows> key (between the <CNTRL> and <ALT> keys) click on <device Manager> tab and then go down the list clicking on the plus signs beside of each device catagory.
Remove any devices (by right clicking them and left clicking on remove)
that have a yellow exclimation point of red "X" beside of them. Remove all devices that are in "other devices" and any devices that are simulair to those in "other devices". Remove all duplicate devices. You should have only one floppy and only as many cd-roms as your unit has plus "lighton", for example. Ignore "Network Adaptors" and "system devices" unless there is a yellow explimation point next to a device or a device is
referred to in "Other Devices". Notice "printer port" if it does not say "ECP printer port" and you are using a Lexmark reject printer (ur, Compaq printer) then after you get done, shut your computer completely down and call the printer split using 1-800-OKCOMPAQ and tell us you need to change your bios setting to ECP. We will walk you through it and since it takes less than 5 min it will aide our AHT (average handle time).
After a few more reboots, your "out-of-the-box-experience" is now complete.
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