Posted by MyCondolences (24.101.14.163) on July 28, 2003 at 12:32:01:
In Reply to: Re: Compaq Escalations Dept. posted by Nikita on July 28, 2003 at 00:54:17:
Each call site has it's own escalations department.
try calling tech support and insist on speaking with someone in escalations.If you have a case number or serial number ,and your case has been documented as of late ,it shouldn't be a problem.
If you have problems ,ask the tech for a manager immediatly ,they must do so.
Good Luck